Terms & Conditions

Please note that online orders are not confirmed until you receive an electronic order confirmation via email. We require 2 business days’ notice for all online orders (orders close at 3pm).

 

If you require any last-minute orders, changes or special requests, please contact our team on 5241 1629 and we will endeavor to accommodate your request. Our office is open Monday to Friday 9.00am to 5.00pm.

 

DELIVERIES

 

We deliver to your door between 8.00am and 5.00pm Monday to Saturday. For deliveries or pickups that are required outside these hours please contact us on 5241 1629.

 

Orders can be either picked up from our head office in Grovedale or we can deliver it to you. We offer free delivery within Geelong for all online orders over $100. Additional fees may apply to deliver to other locations outside Geelong. 

  

Cold food orders may arrive up to 60 minutes prior to your confirmed delivery time.

Catering orders cannot be left unattended. If no one is there to receive the delivery, the catering will be returned to our head office in Grovedale.

 

SPECIAL DIETARY REQUIREMENTS

 

THE RK GROUP cater for vegetarian, gluten free/coeliac, dairy free & vegan requirements. Please select which items you would like to order from our dietaries page.

Please note that every effort is taken when preparing meals to avoid cross-contamination, however we produce our food in a centralised kitchen, therefore we cannot guarantee that the meal has no traces of nuts, shellfish and other allergens. We highly recommend that people with severe allergies do not consume any of THE RK GROUP's catering.

FOOD HANDLING NOTE

 

Our aim is to maintain exceptional standards and attention to detail when producing our food. In order to maintain this standard and ensure our catering is fresh and suitable for consumption, we ask that you follow the below instructions:

- Please store catering below 4 degrees

- Please consume food within the hour of being removed from refrigerator

- Please consume within 24 hours

- Please do not reuse catering once it is served

 

MINIMUM SPEND & SURCHARGES

 

The following minimum spends apply:

Weekdays - $100

Saturdays - $500

Sundays - $1,000 Please note that a 20% surcharge applies for catering on a Sunday. Online ordering is not available for Sundays.

Public Holidays - $1,000 Please note that a 20% surcharge applies for catering on a Public Holiday. Online ordering is not available for Public Holidays.

Please contact us on 5241 1629 for all Sunday and Public Holiday orders.  

LAST MINUTE ORDERS & CHANGES

 

We require 2 business days' notice for all online orders (orders close at 3pm). If you require any last-minute orders, changes or special requests, please contact our team on 5241 1629 and we will endeavor to accommodate your request.

A 20% surcharge for same day orders may apply depending on your order.

CANCELLATION TERMS

 

In the event that you wish to cancel your order, the following cancellation terms apply:

7 days' or more notice, we will provide a full refund

2 – 6 days' notice, a 20% cancellation fee will apply

48 hours or less, a 100% cancellation fee will apply

Please contact us on 5241 1629 if you need to cancel your order.

PAYMENT

 

Full payment is required upon placing your order. We except Visa & Master Card. A 1.5% surcharge applies.  

CATERING & PRICING

 

THE RK GROUP reserves the right to alter or adapt items, ingredients and menus at any time. Prices may be subject to a reasonable change with notice due to seasonal or supplier shortages. All prices include GST.

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